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Hours Per RO Calculator

Are your advisors selling enough labor depth on every ticket?

Hours Per RO

0

Labor $ Per RO

$0

If HPRO = 3.0

$0

Revenue Gain

$0

Why Hours Per RO Is a Hidden Revenue Driver

HPRO measures how much labor depth your service advisors sell on each ticket. A shop billing 2.0 hours per RO at $150/hr earns $300 per ticket in labor. At 3.0 HPRO, that jumps to $450 — a 50% increase without a single additional car.

HPRO Benchmarks

  • Below 2.0: Advisors are likely only selling the chief complaint. Inspections not being performed or presented.
  • 2.0–2.5: Average range. Room to improve through better DVI and presentation.
  • 2.5–3.5: Strong — comprehensive inspections and confident advisors.
  • Above 3.5: Top-tier shops with thorough inspections and high customer trust.

How to Increase HPRO

  • Mandatory DVIs: Every car gets a full inspection, every time.
  • Present all findings: Don't pre-judge — let the customer decide.
  • Prioritize recommendations: "Must do / should do / could do" framework helps customers approve more.
  • Deferred work follow-up: Track declined items and follow up at next visit.

Benchmarks referenced from leading automotive coaching groups including ATI, Elite Worldwide, Transformers Institute, Shop Fix Academy, 180BIZ, DRIVE, and the Institute for Automotive Business Excellence.

Track hours per RO automatically

PULSE calculates HPRO from your shop management system in real-time — by advisor, by week, by month.

See PULSE in Action →