Frequently Asked Questions

Product & Integration

What is PULSE and how does it work?
PULSE is a real-time performance dashboard built for automotive repair shops. It connects directly to your shop management system and delivers live KPIs for service advisors, technicians, managers, and owners — helping your team stay focused, productive, and profitable.

Which shop management systems does PULSE integrate with?
PULSE currently supports RO Writer (Mitchell 1) and Shop-Ware.
We’re actively working to add support for Tekmetric, Protractor, CDK Global, Tekion, MaxxTraxx, and NAPA TRACS.

Does PULSE work with RO Writer / Mitchell 1 / Shop-Ware / Tekmetric?
Yes — PULSE works with RO Writer and Shop-Ware today. Support for Tekmetric and other major platforms is in progress.

Is PULSE compatible with cloud-based and on-prem systems?
Yes. PULSE works with both cloud-hosted and locally hosted (on-premise) environments.

Can I use PULSE on multiple devices or locations?
Yes. PULSE is accessible on desktop, tablet, and mobile — and it supports multi-location visibility from a single login.

Features & Capabilities

What KPIs does PULSE track for service advisors and technicians?
PULSE tracks key metrics like:

• Gross Sales
  
  

• Gross Profit
  
  

• Effective Labor Rate (ELR)
  
  

• Technician Closed & Flagged Hours
  
  

• Advisor Ticket Average
  
  

• One & Done %
  
  

• Productivity & Efficiency
  
  

• Gross Profit Per Hour

• Many More  Under  Development
  
  

Can I customize the metrics shown on my dashboard?
Yes. You can choose which KPIs to display, filter by advisor, technician, time period, and more. Layouts can be rearranged to match your workflow.

Does PULSE track technician efficiency and productivity in real-time?
Yes. Technicians get live feedback on flagged hours, closed hours, and overall efficiency — helping them stay engaged and self-managed.

Can I see my gross profit, ELR, or One & Done performance live?
Absolutely. PULSE shows these KPIs in real time so you always have an up-to-date view of shop performance.

How often does PULSE update its data?
PULSE refreshes in under 60 seconds, giving your team constant visibility into the numbers that matter.

Value & Results

How can PULSE help improve shop performance?
By making real-time KPIs visible to everyone, PULSE improves communication, accountability, and speed of decision-making across your shop.

What’s the ROI of using a tool like PULSE?
Most shops see measurable improvements in productivity, sales, and profit within the first 30–60 days — often covering the cost of PULSE with just a few extra billed hours.

How does PULSE help advisors close more repair orders?
PULSE shows advisors their daily sales metrics, helping them stay on pace and spot missed opportunities before the day ends.

Can PULSE help me identify underperforming team members?
Yes. PULSE provides individual-level KPIs so you can identify coaching opportunities or performance issues early.

Setup & Support

How long does it take to get started with PULSE?
Most shops are live same day. We handle the heavy lifting and guide you through setup.

Is there a setup fee or onboarding process?
There’s no setup fee. Onboarding is included in your subscription, and we walk you through the entire process.

Do I need IT support to install PULSE?
Not usually. Cloud-based shops require minimal setup. For on-prem systems, we provide a simple connector and setup guide.

Is training provided for my staff?
Yes. We provide live walkthroughs, training and ongoing support so your team knows exactly how to use PULSE.

Terms

Is there a free trial or demo available?
Yes. You can request a free live demo to see PULSE in action with no commitment.

What’s included in the subscription?
Your subscription includes:

• Unlimited users
  
  

• Access to all dashboards
  
  

• Real-time data updates
  
  

• Custom onboarding
  
  

• Ongoing support
  
  

Can I cancel anytime?
Yes. PULSE is month-to-month with no contracts or long-term commitments.