Empower your team with real-time performance insights.
PULSE gives your entire shop a live, high-level view of the metrics that matter most. Owners and MSOs get immediate clarity on profitability, managers stay aware of team performance, advisors see instant feedback on sales and hours, and technicians get a real-time look at their output and efficiency. With constant visibility and accountability, PULSE turns your shop into a truly performance-driven environment.
PULSE is a real-time performance dashboard built for automotive repair shops. It connects directly to your shop management system and delivers live KPIs for service advisors, technicians, managers, and owners — helping your team stay focused, productive, and profitable.
PULSE currently integrates with Shop-Ware.
Support for Tekmetric is actively in development and coming soon.
Additional platforms planned for future support include Protractor, CDK Global, Tekion, MaxxTraxx, and NAPA TRACS.
Yes. PULSE works with Shop-Ware today.
Tekmetric support is in progress and will be released in a future update.
Yes. PULSE is designed for modern, cloud-based shop management systems like Shop-Ware and Tekmetric.
Yes. PULSE works on desktop, tablet, and mobile, and supports multi-location visibility from a single login.
PULSE tracks key performance metrics including:
Gross Sales
Gross Profit
Effective Labor Rate (ELR)
Technician Closed Hours
Technician Flagged Hours
Advisor Ticket Average
One & Done Percentage
Productivity & Efficiency
Gross Profit Per Hour
Additional KPIs are continuously being added.
Yes. You can choose which KPIs to display, filter by advisor, technician, or time period, and rearrange dashboard layouts to match your workflow.
Yes. Technicians see live feedback on flagged hours, closed hours, and efficiency, helping drive accountability and self-management.
Absolutely. PULSE updates KPIs in near real time so you always know where the shop stands.
PULSE refreshes automatically, typically in under 60 seconds.
By making performance metrics visible in real time, PULSE improves communication, accountability, and decision-making across the entire shop.
Most shops see measurable gains in productivity, sales, and profit within the first 30 to 60 days, often offsetting the cost of PULSE with just a few additional billed hours.
PULSE shows advisors live sales pacing and performance metrics, helping them identify missed opportunities before the day ends.
Yes. Individual-level KPIs make it easy to spot coaching opportunities and performance gaps early.
Most Shop-Ware shops are live the same day. Setup is fast and guided.
There is no setup fee. Onboarding is included and handled with you step-by-step.
No. For Shop-Ware, setup is minimal. Tekmetric onboarding will follow a similar streamlined process.
Yes. We provide live walkthroughs, training, and ongoing support.
Yes. You can request a free live demo to see PULSE in action.
Your subscription includes:
Unlimited users
Access to all dashboards
Real-time KPI updates
Custom onboarding
Ongoing support
Yes. PULSE is month-to-month with no long-term contracts.
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