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Average Repair Order (ARO)

Your ARO is the single most impactful revenue lever in your shop.

Total Sales

$0

ARO (Overall)

$0

ARO Labor

$0

ARO Parts

$0

Why ARO Is Your Most Important Revenue Metric

Average Repair Order tells you how much each customer is worth when they walk through the door. Increasing ARO is faster and cheaper than increasing car count.

Industry Benchmarks

  • Below $400: Likely leaving recommendations unsold. Review inspection and presentation process.
  • $400–$700: Average range for general repair shops with good inspection habits.
  • Above $700: High-performing shops with strong DVIs, advisor training, and customer trust.

How to Increase ARO

  • Digital vehicle inspections: Customers approve more work when they can see the photos and videos.
  • Train advisors: Present all findings — don't pre-judge what owners will decline.
  • Track deferred work: Follow up on declined recommendations at next visit.

Benchmarks referenced from leading automotive coaching groups including ATI, Elite Worldwide, Transformers Institute, Shop Fix Academy, 180BIZ, DRIVE, and the Institute for Automotive Business Excellence.

Want ARO tracked automatically?

PULSE by DataDyne calculates ARO from your shop management system in real-time. No spreadsheets needed.

See PULSE in Action →